INFOSTRUCTURES is proud to offer its RemoteWrench® Network Support program. RemoteWrench offers a powerful managed services support and monitoring solution with a combination of economical remote Help Desk capabilities and effective on-site network support when you need it.
INFOSTRUCTURES' relationships and certifications with Microsoft, VMware, Citrix and other industry leaders mean that you'll get the highest quality support from our professional staff - guaranteed.
Membership in the RemoteWrench program entitles you to priority access to INFOSTRUCTURES' extensive technical resources. We learn and develop an understanding of your business and network needs and work closely with you to meet those needs. You are assigned an engineering team whose responsibility is to ensure that your network operates properly. And you get guaranteed response times for network-related emergencies.
RemoteWrench® Service & Description
Core Managed Service
9x5 Phone/Email/Web support to our own Service Desk: Incident & Problem Management, Availability and Performance Monitoring, and Patch Management
Managed Email
Exchange Server Monitoring, Management, Administration and Mailbox Management, including BlackBerries and other Smartphones (Customer Equipment)
Email filtering (Cloud-based)
About Us
INFOSTRUCTURES was founded in 1988 to command technology to improve the working lives of others. We proudly serve both governmental and commercial entities with information technology services. Our commercial clients include health care, finance/banking, consulting, and non-profit entities.
INFOSTRUCTURES' solutions integrate best-of-breed vendors and technologies together to improve client workplaces and enhance client experience. Our solutions are cost-effective, scalable and manageable.
Business Hour Coverage and After-Hours Support through our 24-hour Help Desk line.
Service Level Agreements: InfoStructures offers varying priority levels, target response times and target resolution times as part of its Service Level Agreements.
Call (800) INFO-270 or
Click Here to request contact.
