The application of tried and tested SOPs that include problem resolution methodologies, contingency planning, and stringent cost and schedule controls
InfoStructures’ quality assurance program is integrated at the deepest levels into all our service delivery operations. It incorporates multiple personnel and optimized procedures to ensure the highest-quality service delivery throughout the entire Task Order cycle.
The participation of a Quality Assurance Manager (QAM) is integrated into every Task Order. The QAM works with our Service Delivery Manager and the Program/Project Manager not only initially, but throughout the performance of the Task Order on Quality Management Activities.
InfoStructures’ bottom-up approach to quality control of projects and task management includes forward-planning methodologies, proactive task planning and monitoring. This approach anticipates future task order requirements, significantly reduces schedule and fiscal risk, and provides efficiency in the delivery of all products and services. Our task assignment and monitoring procedures are designed to reduce uncertainty, provide a continual source of quantifiable performance measurement data, and ensure that this information is constantly relayed to the COR or his/her designated representative. We apply best practices as well as InfoStructures’ own standard operating procedures (SOPs), and other quality improvement initiatives as appropriate. We use a continuous process improvement methodology, Design-Execute-Review-Refine methodology, on every project and task. This methodology ensures continued process improvement by providing for: Design-Execute-Review-Refine methodology.